SLUUB41A May 2014 – October 2021 BQ76920 , BQ76930 , BQ76940
Be sure power is applied to REGSRC as well as BAT (and VC5X, VC10X when appropriate). A voltage could be present on REGOUT due to a pullup of SCL, SDA, or ALERT, but the part needs power from the REGSRC supply pin to operate. REGOUT should be supplied by the part after it is booted.
Also, be sure 3.3 V present on the CAP1 pin after the part is booted.