Why is there a warning or error on the GSTIN that I provided during the checkout process?

A warning or error may appear for one of these reasons:

• The state code in the GSTIN does not match the state associated with your address in the e-invoice section.
  
• Government records state that the GSTIN is either not valid or inactive.
• The SEZ status is incorrect according to the government’s GST website. To proceed, validate the status and try again.
• The postal code is incorrect according to the government’s GST website. To proceed, validate the postal code and try again.

The error message “We encountered an issue validating the GSTIN through the government GST website. Return to cart and save your cart to try again later. ” indicates that TI encountered an issue validating the GSTIN through the government’s GST website. Return to your cart and save your items to try again later.

Please confirm that your GSTIN matches the GSTIN registration certificate issued by the government. You can go to this website to validate your GSTIN.