Customer returns
Customer satisfaction is important to Texas Instruments, and we handle customer returns with care and urgency. To ensure timely resolution of customer concerns, TI has an established customer product return (CPR) process for those who wish to return parts. Our process also includes incident tracking and failure mechanism data analysis to drive continuous quality improvements and enhancements.
If you purchased products from an authorized TI distributor, please contact this distributor for instructions to begin a product return request. You must share all failure mode information with the distributor to enable completion of the CPR form.
TI does not support any products purchased outside of TI's authorized supply chain.
Follow these guidelines to send your request to the correct team.
|
TI product issue |
TI point of contact |
|---|---|
| A potential shipping, packing or labeling issue | Contact TI customer support |
| Need technical application support or debugging guidance | Ask our engineers |
| Observed nonconformance to data-sheet electrical, mechanical or functional specifications |