General quality guidelines

We are dedicated to designing, manufacturing and marketing high quality integrated circuit products that serve our customers’ needs. Our dedicated quality organization includes customer quality representatives in each business segment, who work closely with our customers to quickly resolve quality related issues by coordinating efforts and communicating with business segments, sales and manufacturing teams. Customer quality representatives also support communication regarding, product containment, corrective action, and quality improvement programs.

Our commitment to customer satisfaction is communicated through the TI quality policy.

TI sites first achieved the International Organization for Standardization´s (ISO) Quality Management System (ISO 9001) and Environmental Management System (ISO 14001) Certifications in 1996 and have maintained compliance with the ISO requirements since that time. We are also certified to the following standards:

• IATF 16949 certified in 2018 (Global automotive industry).
• OHSAS 18001 certification in 2007 (Occupational health and safety).
• MIL-PRF-38535 certification in 1991 (Aerospace and Defense Integrated Circuit Manufacturing).

Updated on a regular basis, these guidelines apply to how we handle materials, manufacturing processes, tests, controls, handling, storage, transport and delivery of Texas Instruments products to our customers.